TERMS AND CONDITIONS

Delivery options

STANDARD DELIVERY – We manufacture and send your order within 4-7 working days.
Sometimes it can take an extra day due to delays from the shipping company, or if we have an unusually high order volume.

EXPRESS DELIVERY – We process and send your order within 2-3 working days.

WORKING DAYS = Monday-Friday and public holidays .

Delivery method
We send your package traceable with PostNord. We are not responsible for the handling of the mail. We package the products in the best possible way to keep a delivery. Should the product still arrive damaged, a complaint will be made to PostNord. In the event of a missing package, the complaint is also made at PostNord.

Agent
You will receive an SMS where the package can be picked up. After seven days, you will receive a notice in the mailbox. If the package is not picked up within 7 days, it is automatically returned to Gauna’s Design. When we send your goods again, a handling fee of SEK 350 will be added.

Order confirmation
After completing the purchase and when we have received your order, an order confirmation is automatically sent to the e-mail address you specified in the order. Also check your spam. Always check your order confirmation so that it matches what you have ordered.

If something is not right or if you have not received any confirmation, contact us immediately.

Transport
damage If you discover damage to the package at the delivery point, you should not pick up the package. Report immediately to the postal agent.

Complaints
We always strive for you to be as satisfied as possible with your purchase from us. If for any reason you would not be happy with your item, contact us as soon as possible and we will help you.

You can reach our customer service via email at info@gauna.se. We always try to respond within 24 hours.

Return of goods

Products with personal print and engraving, are not covered by the right of withdrawal according to Chapter 2, Section 11, Section 3p of the Distance & Home Purchase Act. See Law (2005: 59) on distance contracts and contracts outside business premises.

We reserve the right to make any errors in the product description and pricing.

Payment options
In collaboration with Klarna, we offer invoice payment, partial payment, credit card payment and direct payment.

The invoice is activated in connection with the order being sent from us. The invoice has a due date of 14 days. More information and complete terms and conditions about Klarna’s payment methods can be found at Klarna.se

Ordering
We only have the opportunity to receive orders via the web shop. If you need help with your order, you are warmly welcome to contact our customer service. If the customer is under 18 years of age, the order must go through a guardian.

Layout & Image
Always try to upload your desired image in as good quality as possible as it is the one we will use on the product.

Cookies

Today’s technology gives us the opportunity to design our website individually according to customers. Cookies are text files that contain information that identifies repeat visitors within the time interval they visit our Internet pages, but only while they are connected to the page.
Cookies are stored on your computer’s hard drive and are absolutely harmless. Cookies from our websites do not contain any way to access your personal information.
Cookies save you from filling in the same information several times, facilitate the transfer to any specific content and help us identify particularly popular areas in our online offer, which in turn helps us to better adapt our Internet pages to your needs.

På gauna.se används cookies i avsikt att optimera webbsidorna och dess funktionsduglighet och därmed göra besöken så enkla som möjligt. Du kan när som helst radera cookies från din dator, hur du gör det beror på din browser.

Hur skyddar vi dina personliga data?
När du gör en beställning överförs personliga uppgifter till oss. För att dessa inte skall komma i fel händer krypterar vi dem med SSL-metoden. Det är den för tillfället mest använda och säkraste överföringsmetoden på internet. Den används varje gång som känsliga data överförs.

SSL (Secure-Socket-Layer)
Med SSL (Secure-Socket-Layer)-metoden skyddas data som en kund skickar till en firmaserver via internet. SSL ger trefaldigt skydd:

– De in-data som ska överföras krypteras.
– Det säkerställs att formuläret endast kan skickas tillbaka till den server den är öppnad ifrån.
– Det kontrolleras att data är mottagna i komplett och oändrad form.

Loggstatistik
Vi använder loggstatistik på gauna.se. Detta innebär att ett statistiksystem samlar upp information som kan ge en statistisk bild av hur många besökare vi har, varifrån de kommer och vilken webbsida som besöktes. Loggstatistiken används endast i avsikt att optimera gauna.se.

Behandling av beställnings- och personuppgifter
I samband med din beställning godkänner du att vi lagrar och använder dina uppgifter i vår verksamhet för att fullfölja och tillhandahålla den service som du kan förvänta dig av oss. Vi registrerar alltså dessa uppgifter endast för att vi ska kunna leverera varor åt dig.
Dessa uppgifter ska inom bokföringslagen sparas i sju år. Därefter raderas de i sin helhet.

Dina beställningsdetaljer sparas i Gauna Designs ordersystem. Om du vill ha en papperskopia på de uppgifter som lagras kan du skriva ut din orderbekräftelse. Denna visas på skärmen när du har skickat din beställning. Du får också en bekräftelse skickat till den e-mailadress du har angivit i din beställning.
Gaunas Design garanterar att alla lagrade personliga uppgifter om dig behandlas konfidentiellt enligt GDPR (General Data Protection Regulation). Vi lagrar endast de uppgifter som vi behöver för att kunna genomföra din beställning.

>Enligt GDPR har du rätt att få den information som vi har registrerat på dig. Om du anser den vara felaktig eller irrelevant kan du begära rättelse eller borttagning ur vårt kundregister. Kontakta gärna vår kundservice så hjälper vi dig.

The information you provide about yourself is used by gauna.se and our partners for payment and delivery. We work with a number of other companies that save and process data. These companies process the data exclusively on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or countries that can keep your data protected. We guarantee that no information about you will be sold or passed on to third parties.
Gauna.se uses information from the customer register to handle orders, and generate its own statistics to adapt the website to you as a customer. You can also subscribe to our newsletter. You can cancel your subscription at any time, either via the link in the newsletter or by contacting our customer service.